Shipping policy

[Notes on international shipping]

1. Countries/regions targeted for delivery

• Countries where delivery is possible: Our site is currentlyJapanWe support delivery to the countries and regions specified on this site.

• Restricted countries and areas: We do not deliver to conflict areas or countries subject to international sanctions. Additionally, due to international shipping carrier regulations, we are unable to deliver to PO Boxes, military bases, and some remote islands and remote locations. Please be sure to specify a physical residential/office address where the recipient can receive the package in person.

2. Delivery days are "estimates"

• Standard delivery estimate: After confirming your order, we will usually ship within 3 to 10 business days. After shipping, the approximate number of days it will take to arrive at the destination country is 5 to 14 business days.

• Possibility of delays: International shipping may be significantly delayed due to various force majeure events, such as waiting for customs inspection, flight reductions or delays, bad weather, local strikes, etc.

• Cancellation not possible due to delays: We will not accept cancellations of orders, refusal of receipt, or claims for damages due to delivery delays during transportation.

3. Handling of customs duties, import consumption taxes, and customs fees

• For international shipping, when the product arrives in the customer's country, customs duties, import consumption taxes, and customs fees paid by the delivery company may be levied at the discretion of the local customs office.

• Payment obligations (recipient's responsibility): Sales prices and shipping charges on this site do not include these taxes and fees. Customs duties and associated fees incurred are“All expenses are paid by the recipient (customer)”It becomes. You will be charged directly by the delivery company or customs when the product is delivered or cleared through customs, so please pay promptly.

• What to do if payment is refused: If the customer refuses to pay customs duties and the product is returned to us or disposed of at local customs, we will not refund the product price or shipping charges.

4. Possibility of opening and inspection by customs

• During the import procedure, your package may be opened and inspected to confirm its contents, depending on the legal authority of customs officials in each country.

• Our company will not be liable for any damage to the tape on the outer box, any traces of opening, and any dents or damage to the package that occur within reasonable limits.

5. Prohibited and restricted items

• Regulations for ingredients whose import is prohibited or restricted (food additives, cosmetic ingredients, meat-derived ingredients, etc.) vary widely depending on the country.

• The customer is responsible as the "importer". We do not guarantee that our products will pass your country's import regulations.

• In the event that import is prohibited at the discretion of customs and the receiving country confiscates or returns the product, we will not provide any refund or compensation.

6. Handling of incorrect address, non-receipt, and long-term absence

• Your package may be damaged due to an incorrect delivery address entered by the customer, your absence for a long period of time, or the recipient's contact information being unknown.JapanThere are many cases where items are returned to .

• If the item is returned for this reason, the actual cost of returning the item (international shipping fee andJapanOnly the amount after deducting import duties (import duties, etc.) will be refunded.

• If you wish to reship, you will be required to pay new international shipping charges for reshipment.

7. Conditions for returns and exchanges (strict regulations for international shipping)

• As a general rule, we do not accept returns or exchanges for international shipping due to customer convenience.

• Even if a return is approved for reasons such as a defective product, we cannot refund any customs duties or import consumption taxes paid locally at the time of receipt (customers must apply for a customs duty refund themselves at the local customs office).

• When returning items, please be sure to use a shipping method that is both trackable and has a receipt stamp. If the package is returned by a non-traceable method and is lost, we will not issue a refund.

8. How to check tracking and delivery status

• After the product has been shipped, we will send you a tracking number and the delivery company's tracking page URL to your registered email address.

• It may take 1 to 3 business days (excluding Saturdays and Sundays) for the data to be reflected in the shipping company's tracking system after the shipping notification. If it does not appear, please wait a few days and check again.

9. What to do in case of loss or damage

• When will the item be considered lost? We will begin taking action when the tracking status of the delivery company clearly confirms that the item is lost, or when a certain period of time (e.g. 30 days or more) has passed since the last update and the delivery company has completed its investigation.

• Scope of compensation and application deadline:If the outer box is significantly damaged upon arrival and the item inside is also damaged, please contact customer support within 7 days of receiving the item. Please save and submit photos of the damaged outer box, shipping label, packaging materials, and product condition as they will be needed for delivery investigation. Whether or not compensation is available will be determined based on the regulations of the delivery service used and the results of investigations by the delivery company and related businesses. If you contact us after 7 days, we will check to see if the investigation is possible, but due to the passage of time, we may not be able to investigate the delivery company or apply for compensation.

10. Regarding exchange rate fluctuations

• The basic price of products on this site isJapanIt is set in Yen (JPY) or the designated base currency. Payment amounts in local currency are determined by the current exchange rate applied by your credit card company.

• If a refund is issued at a later date due to a return or cancellation, due to exchange rate fluctuations, there may be a difference (exchange gain or loss) between the amount received in your account in the local currency at the time of purchase and the time of refund. Our company will not provide any compensation for the difference due to exchange rate fluctuations.