Thank you for shopping with Payke Express.
We are currently experiencing delays in shipping orders and in replying to inquiries, and we sincerely apologize for the inconvenience this has caused.
Since around October 10, 2026, we have received a far greater number of orders than usual, and our original setup has not been able to keep up.
As a result, procuring and shipping items and responding to inquiries are taking much longer than usual.
We apologize once again to all customers who have been waiting so long for their orders.
Current Status
We have strengthened our operations and are procuring and shipping ordered items in sequence.
We are doing our utmost to deliver your order as soon as possible, and we kindly ask for your patience a little longer.
Once your order has shipped, we will send you the tracking number by email.
Items That Cannot Be Shipped
Some orders may include items that cannot be delivered due to import regulations in the destination country or region, or restrictions on international shipping.
In such cases, we will refund only those items to your original payment method and ship the remaining items.
When a refund is issued, we will notify you of the items concerned by email.
Order Cancellations
Orders that have not yet shipped can be cancelled by you from the “Order details” page.
We have extended the cancellation period, previously within 30 minutes of ordering, to until the item ships.
Cancelled orders will be refunded to your original payment method.
*Depending on your card issuer, it may take 10–14 business days for the refund to appear on your statement.
If you are unable to cancel from the page, please contact us at the address below with your order number and the email address used for your order.
Contact：ec-support@payke.co.jp
We sincerely apologize for the inconvenience.
Thank you for your continued support of Payke Express.
The Payke Express Team
