Privacy policy

1. Scope of information to be obtained

This site acquires the following personal information by lawful and fair means in providing services, processing product orders, and providing customer support.

• Name, billing address, shipping address, phone number, email address

• Payment-related information (However, highly confidential payment information such as credit card information is obtained directly by the affiliated payment agency and is not retained or saved on this site's server.)

• Purchase history, browsing history, IP address, browser information, device information, and access logs

2. Purpose of use

The acquired personal information will be used appropriately within the scope of the following purposes.

• Processing orders, shipping products internationally, and providing related after-sales services

• Answering customer inquiries and supporting services such as refunds and exchanges

• Notification of important notices regarding orders (delivery delays, customs duties, customs troubles, etc.)

• Information about new products, campaigns, and special offers on this site (only with your prior consent)

• Detecting and preventing fraudulent orders and payments, and maintaining site security

• Analyzing the usage status of this website, formulating marketing strategies, and improving services

3. Whether or not information is provided to a third party

In principle, this site will not provide acquired personal information to third parties unless there is the consent of the customer or disclosure is requested by law enforcement agencies based on the laws and regulations of each country. However, the provision to a legitimate outsourcing company specified in the following paragraph does not fall under this "provision to a third party."

4. Consignment (payment, delivery, MA tools, etc.) and cross-border data transfer

In order to provide global cross-border e-commerce services, this site outsources some of the following tasks to external specialized businesses and provides personal information to the minimum extent necessary (including cross-border data transfer).

• Payment processor: To carry out secure payment processing

• International carriers and customs brokers: For import/export customs clearance of goods and reliable delivery.

• Marketing automation (MA) tool provider: For newsletter distribution and customer usage analysis

• IT/system provider: For EC site infrastructure operation and cloud data storage

• EC platform provider (Shopify Inc. and affiliated companies): For EC site operation, order processing, payment coordination, security management, and site usage analysis.

5. Use of cookies and access analysis tools

This site uses cookies and similar tracking technologies to improve the usability of our services and analyze traffic. We also use third-party access analysis tools such as Google Analytics to collect site usage data in an anonymized form. Customers can disable cookies by changing their browser settings, but in that case, some functions of this site (such as the cart function) may not be able to be used properly.

6. Contact point for requests for disclosure, correction, deletion, etc.

For requests regarding disclosure, correction, addition, deletion, suspension of use, or withdrawal of consent regarding your own personal information, please contact the customer support desk below. After verifying your identity, we will promptly respond in accordance with applicable laws and regulations.

• [Customer support desk]:ec-support@payke.co.jp

• [Support hours]: Weekdays 10:00 - 17:00 (Japan Standard Time / JST) *Excluding weekends and holidays

7. Manager

The person responsible for managing this privacy policy and personal information protection is as follows.

• [Corporate name]: Payke Co., Ltd.

• [Location]:CLARION HOUSE 203, 2-5-16 Makahi, Naha City, Okinawa 902-0068

• 【Personal information protection manager]: Keisuke Furuta