Legal notice
Seller:Payke Co., Ltd.
Representative:Representative Director Keisuke Furuta
Location:2-5-16 Makahi, Naha City, Okinawa Prefecture 902-0068
Phone number:098-943-7308
Email address:ec-support@payke.co.jp
Sales price: Please refer to each product page
Necessary charges other than product price:
Representative:Representative Director Keisuke Furuta
Location:2-5-16 Makahi, Naha City, Okinawa Prefecture 902-0068
Phone number:098-943-7308
Email address:ec-support@payke.co.jp
Sales price: Please refer to each product page
Necessary charges other than product price:
- Consumption tax (Japan(For domestic sales)
- Shipping fee
- Customs duties, import consumption taxes, etc. incurred during customs clearance
- (In the case of overseas delivery, the customer may be responsible for the cost based on the laws and regulations of each country.)
- Other fees specified by the payment provider
Payment method:
- Credit card payment
- Apple Pay
- Google Pay
Payment period:
- Credit card payment/Apple Pay/Google Pay: Payment will be confirmed at the time of ordering the product.
Product delivery time:
Once your order is confirmed, it will usually be shipped within 3-10 business days.
Shipping may take some time depending on inventory status, order details, delivery area, holidays, year-end and New Year holidays, etc.
In that case, we will contact you by email etc.
Product delivery method: Please check the order procedure screen or order confirmation email.
Regarding returns, defective products, and cancellations:
Once your order is confirmed, it will usually be shipped within 3-10 business days.
Shipping may take some time depending on inventory status, order details, delivery area, holidays, year-end and New Year holidays, etc.
In that case, we will contact you by email etc.
Product delivery method: Please check the order procedure screen or order confirmation email.
Regarding returns, defective products, and cancellations:
- If the delivered product is defective or damaged, please contact the above contact information within 7 days of receiving the product, along with photos showing the nature of the defect.
- After confirming the contents, we will take measures such as returns or refunds.
- We cannot accept returns or exchanges if 7 days have passed since the product arrived, or if the product is scratched or dirty due to customer use.
- Cancellations due to customer convenience will only be accepted within 30 minutes of completing the order.
- Cancellations will not be accepted after 30 minutes.
Refund policy:
- In the event that a return is due to defects, damage, or other reasons attributable to our store, please contact us within 7 days of receiving the product, and once we have confirmed that the product is defective and returned to our store unused and in its original packaging, we will issue a full refund of the product price.
In addition, if there is a problem with the inside of the food package, we will accept returns and refunds even if the package has been opened.
- As a general rule, refunds will be made using the same payment method used at the time of ordering, but if it is difficult to refund using the same method due to the payment provider's specifications, refunds will be made using a method separately announced.
Return shipping fee:
- Cancellations due to customer convenience will only be accepted within 30 minutes of completing the order, and no handling fees or shipping charges will be incurred in this case.
- We do not accept returns due to customer convenience after 30 minutes have passed after the order has been completed or after the product has been shipped.
- If the delivered product is defective or damaged, we will bear the return shipping costs.
