1. About order cancellation

You can cancel your order from the order screen within 30 minutes after completing your order.

After 30 minutes have passed after placing your order, you will not be able to cancel it on your own from the order screen. If you wish to cancel your order before it ships, please contact customer support. However, depending on the arrangement status of the product, we may not be able to accept cancellations.

An order cannot be canceled once the product has been shipped. Returns and refunds regarding products after they have been shipped will be handled in accordance with the return and refund conditions in this policy.

2. Conditions for return 

Due to the nature of international shipping, as a general rule, we do not accept returns or exchanges due to "customer's convenience (wrong size, wrong image, wrong order, etc.)". We will accept returns or refunds only if the product has a major initial defect or if you receive a product different from what you ordered. To accept a return, the item must be returned unused, with all tags and accessories intact, and with no major damage to the original packaging.

We may refuse a refund for products that do not meet the above conditions (items that show signs of being used, have scratches or stains, are missing tags or accessories, etc.).

The following products cannot be returned for any reason unless they are defective.

• Products that have been opened or used once
  
• For hygiene reasons, jewelry such as earrings, cosmetics, and food and beverages in general.
  
• Non-refundable designated items such as gift cards and sale items
  

3. Deadline for requesting a return

If you would like to return an item due to a defect or incorrect delivery, please be sure to contact our customer support within 7 days of receiving the item. If the deadline has passed, we will not be able to respond for any reason.

4. Shipping charge (customer circumstances/defective product)

• In the case of defective or incorrectly delivered items: We will pay all return shipping costs for returns or exchanges that are our responsibility, as well as international shipping costs for reshipping a replacement item.
  
• Returns due to customer convenience (only if pre-approved by our company as a special case): Returns due to customer convenience will only be accepted if specifically approved by our company, but the customer will be responsible for all international shipping costs for returning the product to Japan and any Japanese import duties and customs fees that may be incurred. If the item is returned to you with cash on delivery, we will refuse to accept it and will not issue a refund.
  

5. Refund method and refund period

• Refund timing: Once the returned product has arrived at our warehouse in Japan and we have checked the condition of the product (inspection to see if it can be resold, etc.), we will begin the refund process. Refunds will not be processed once we receive notification that the returned item will be shipped.
  
• Estimated time for refund to be completed: After the refund is processed, it may take up to 10 to 14 business days for the refund to be reflected in your credit card account.
  
• Refund Method Restrictions: For security reasons, all refunds will only be made to the original payment method (e.g. credit card) used to place the order. Refunds by registered mail or remittance to another bank account will not be accepted.
  

6. Possibility of exchange

As a general rule, we do not accept "exchanges" of products. If the product is defective, we will issue a refund, and if you wish to exchange it, we will ask you to place a new order from our website.